Aries Holidays (Aries DMC Thailand Co., Ltd.) ("Aries Holidays", "we", "our", or "us") values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, book travel services, contact us, or interact with our business.
This policy has been prepared in accordance with the Thailand Personal Data Protection Act (PDPA) and applicable international privacy principles.
Yes. You can certainly use the structure and ideas from 12Go's Privacy Policy, but you must not copy their text verbatim, as it is protected by copyright. Instead, you should create an original privacy policy tailored to Aries Holidays (Aries DMC Thailand Co., Ltd.), while incorporating the same important legal sections and concepts. 12Go's policy covers comprehensive areas such as the scope of the policy, types of personal data collected, legal basis for processing, international transfers, user rights, security, retention, cookies, and third-party services, which are all appropriate for a travel company. (12Go)
Below are the additional sections that I recommend including in the Aries Holidays Privacy Policy, inspired by industry best practices like 12Go but rewritten specifically for your business.
Additional Important Sections
1. Scope of this Privacy Policy
This Privacy Policy applies whenever you:
- Visit our website.
- Request quotations.
- Book hotels, tours, transfers, ferries, cruises, flights, visas, or travel packages.
- Contact us through WhatsApp, Email, Phone, Facebook, Instagram, or other social media platforms.
- Participate in promotions, contests, surveys, or events.
- Use any Aries Holidays online services.
This Privacy Policy applies whether the information is collected online or offline.
2. Data Controller
The Data Controller responsible for your personal information is:
Aries DMC Thailand Co., Ltd.
Operating as Aries Holidays
Phuket, Thailand
Email:
rsvn.ariesholidays@gmail.com
3. Types of Personal Data We Collect
We may collect:
Identity Information
- Full Name
- Passport Copy
- Passport Number
- Date of Birth
- Nationality
- Gender
Contact Information
- Mobile Number
- WhatsApp Number
- Email Address
- Residential Address
Booking Information
- Hotel Details
- Flight Details
- Ferry Tickets
- Cruise Bookings
- Visa Details
- Pickup Address
- Travel Dates
- Emergency Contact
- Tour Preferences
Financial Information
- Invoice Details
- Billing Address
- Payment Confirmation
- Bank Transfer Details
(We never store complete credit/debit card numbers.)
Technical Information
- IP Address
- Browser
- Device
- Cookies
- Website Activity
- Location Information (where permitted)
Marketing Information
- Newsletter Subscription
- Promotional Preferences
- Survey Responses
4. Information We Receive from Third Parties
We may receive your information from:
- Travel Agents
- Tour Operators
- DMC Partners
- Hotels
- Airlines
- Ferry Companies
- Cruise Companies
- Payment Providers
- Social Media Platforms
- Public Authorities
- Government Agencies
Only when legally permitted.
5. Why We Use Your Data
Your information is used for:
- Travel Booking
- Hotel Reservations
- Airport Transfers
- Tour Reservations
- Ferry Tickets
- Visa Support
- Customer Service
- Travel Documents
- Payment Processing
- Fraud Prevention
- Security Monitoring
- Marketing
- Website Improvement
- Legal Compliance
6. Sensitive Personal Information
Some bookings require us to collect sensitive information, including:
- Medical Conditions
- Dietary Requirements
- Disability Assistance
- Passport Copies
- Visa Information
We collect this information only when necessary to provide requested travel services and with your consent or another lawful basis where required. (12Go)
7. Automated Decision Making
We may use automated systems to:
- Detect fraud
- Prevent suspicious transactions
- Improve website security
- Recommend travel products
- Personalize website content
No solely automated decision will produce legal or similarly significant effects without appropriate safeguards.
8. International Data Transfers
Since we arrange international travel, your personal information may be transferred to hotels, airlines, transport operators, insurance providers, and government authorities located outside your country of residence when necessary to provide the services you request. We implement reasonable safeguards to protect such transfers. (12Go)
9. Cookies & Similar Technologies
We use:
- Essential Cookies
- Analytics Cookies
- Performance Cookies
- Marketing Cookies
- Social Media Cookies
These help us:
- Remember your preferences
- Improve performance
- Understand website traffic
- Show relevant offers
- Secure your account
10. Third-Party Services
Our website may use services including:
- Google Analytics
- Google Maps
- Google Ads
- Meta Pixel (Facebook)
- YouTube
- Payment Gateways
Each provider has its own Privacy Policy.
11. User Rights
Subject to applicable law, you may:
- Request access to your data.
- Correct inaccurate information.
- Delete personal information.
- Restrict processing.
- Object to processing.
- Withdraw consent.
- Request data portability.
- Request details of data sharing.
12. Data Security
We protect your data through:
- SSL Encryption
- Secure Cloud Servers
- Firewall Protection
- Malware Protection
- Access Controls
- Password Protection
- Employee Confidentiality
- Regular Security Monitoring
13. Data Retention
We retain personal information only for as long as necessary to:
- Complete bookings
- Provide customer support
- Meet accounting and tax obligations
- Resolve disputes
- Comply with applicable laws
Afterward, data is securely deleted or anonymized.
14. Marketing Communications
We may send:
- Special Offers
- Holiday Packages
- Promotions
- Newsletters
- Seasonal Discounts
You can unsubscribe at any time.
15. Children's Privacy
Children's information is collected only where necessary to complete travel bookings and, where applicable, with the consent of a parent or legal guardian.
16. Fraud Prevention
To protect our customers and business, we may verify:
- Passenger identity
- Booking information
- Payment authenticity
- Passport information
- Government-issued identification
Fraudulent activities may be reported to relevant authorities.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
18. Contact Us
Aries Holidays (Aries DMC Thailand Co., Ltd.)
📍 75/16 LE'DA House Moo 4, Soi Kathu 6
Kathu Phuket 83120
Thailand
📧 Email: rsvn@ariesholiday.com
Recommendation
For a professional travel website, I recommend creating a complete legal package consisting of:
- Privacy Policy
- Terms & Conditions
- Booking Terms & Conditions
- Cancellation & Refund Policy
- Payment Policy
- Cookie Policy
- Disclaimer
- Visa Disclaimer
- Travel Insurance Disclaimer
- Force Majeure Policy
- Copyright Policy
- Affiliate & Third-Party Services Policy
- Complaint & Grievance Policy
This set of documents will provide more comprehensive legal coverage for Aries Holidays than a privacy policy alone and reflects the types of protections commonly used by major online travel companies.